You'll be prompted to unlock your account if you suspect no unauthorized activity occurred.
If you're not redirected to instructions on how to unlock your account, please try these troubleshooting steps and then sign back in. If you're still not redirected to the instructions, contact customer support.
You'll need to complete identity verification to ensure it's actually you trying to get back into your account.
The account recovery process usually takes 48-72 hours to complete but can sometimes take longer. When the recovery process has completed and your account has been verified, you will receive an email confirmation and should be able to log in to access your account.
If you log in while the review is still in progress, you’ll be required to enter the PIN code you received during the initial account recovery steps.
Once account access has been restored, sends will be disabled for 24 hours. After that period, you should have full trading capabilities.